Shipping

 

Shipping Cost

 

Shipping charges for Australia is a flat fee of $12.00 for parcels up to 500g. Parcels over 500g delivery fee is calculated at checkout. International: Shipping charges will be calculated at checkout. Free Standard Shipping on all orders over $350 anywhere in Australia.

 

Methods

We offer Australia Post delivery on all orders. All deliveries can be tracked through the Australia Post website, and a signature is required for delivery. We also deliver to a P.O. box or a parcel locker* (parcel locker pre-approved customers only).

 Orders shipped outside of Australia will be sent via Australia Post Express.

 

Disclaimer

 Once your order has been shipped, you will receive notification by e-mail with an Australia Post tracking number. Be sure to make arrangements for the delivery of your order; someone must be present to sign for the delivery if it is to be completed. Shipments will be held at your local post office if you are not at your designated delivery location to receive your package. If you are not home when your delivery arrives, Australia Post will leave a notification indicating the time and date of its attempted delivery. My Collectables are not responsible for orders that are deemed non-deliverable.

 

International delivery

International deliveries are shipped via Australia Post Express.

International shipping charges do not include taxes or duties. Contact your country’s customs office for information about duties and taxes. If an order is placed at MyCollectables.com.au and refused, you will be held responsible for shipping costs, duties, taxes and/or customs charges that were incurred during shipment and these charges will be deducted from your merchandise refund. We are required by law to list the full value of any package’s contents and are unable to alter that value for any reason.

 

Pre-Orders

 When placing a 'pre-order', funds are taken at the time of the order to secure your items. You can find details of when we expect the stock on the item page. Once the stock is shipped you will receive a shipping confirmation email. Ordering a pre-order via an express shipping option will not shorten the pre-order time, but your item will be sent with an express service once it is in stock. If a multiple item order contains a pre-order we will hold the shipment and post all together, unless instructed otherwise.

 

Timing

We endeavour to dispatch orders as quickly as possible however following Mint releases when order volumes are very high, dispatch times may be delayed.

Australia-wide; delivery within 3-7 business days including Metro and most Regional areas.

Regional Western Australia, Queensland and Northern Territory areas will take longer.

 

Tracking

 Use the tracking number that you receive via email from us to trace your order at auspost.com.au. If you do not receive a tracking number, contact us immediately. If the tracking information indicates that your order was delivered, but you did not receive it, contact us immediately so that we can file a claim with Australia Post. Please do not file a claim with your credit card company until we have completed our investigation into the matter.

If you wish to query a delivery please contact us.