Delivery Policy

 

Methods

We offer Australia Post delivery on all orders. All deliveries can be tracked through the Australia Post website, and a signature is required for delivery.

Orders shipped outside of Australia will be sent via Air Mail.

Disclaimer

Once your order has been shipped, you will receive notification by e-mail with an Australia Post tracking number. Be sure to make arrangements for the delivery of your order; someone must be present to sign for the delivery if it is to be completed. Shipments will be held at your local post office if you are not at your designated delivery location to receive your package. If you are not home when your delivery arrives, Australia Post will leave a notification indicating time and date of its attempted delivery. My Collectables is not responsible for orders that are deemed non-deliverable.

Other Charges

International shipping charges do not include taxes or duties. Contact your country’s customs office for information about duties and taxes. If an order is placed at MyCollectables.com.au and refused, you will be held responsible for shipping costs, duties, taxes and/or customs charges that were incurred during shipment and these charges will be deducted from your merchandise refund. We are required by law to list the full value of any package’s contents and are unable to alter that value for any reason.

Pre-Orders

When placing a 'pre-order', funds are taken at the time of the order to secure your items. You can find details of when we expect the stock on the item page. Once the stock is shipped you will receive a shipping confirmation email. Ordering a pre-order via an express shipping option will not shorten the pre-order time, but your item will be sent with an express service once it is in stock. If a multiple item order contains a pre-order we will hold the shipment and post all together, unless instructed otherwise.

Timing

Unless otherwise stated all Australian orders will be dispatched within 24 hours of the order being processed.
Australia- wide; delivery within 3-7 business days including Metro and most Regional areas.
Regional Western Australia, Queensland and Northern Territory areas will take longer.

Tracking

Use the tracking number that you receive via email from us to trace your order at auspost.com.au. If you do not receive a tracking number, contact us immediately. If the tracking information indicates that your order was delivered but you did not receive it, contact us immediately so that we can file a claim with Australia Post. Please do not file a claim with your credit card company until we have completed our investigation into the matter.

If you wish to query a delivery please contact us.