Delivery Policy

 

Methods

We offer Australia Post delivery on all orders. All deliveries can be tracked through the Australia Post website, and a signature is required for delivery.

Orders shipped outside of Australia will be sent via Air Mail.

Disclaimer

Once your order has been shipped, you will receive notification by e-mail with an Australia Post tracking number. Be sure to make arrangements for the delivery of your order; someone must be present to sign for the delivery if it is to be completed. Shipments will be held at your local post office if you are not at your designated delivery location to receive your package. If you are not home when your delivery arrives, Australia Post will leave a notification indicating time and date of its attempted delivery. My Collectables is not responsible for orders that are deemed non-deliverable.

Other Charges

International shipping charges do not include taxes or duties. Contact your country’s customs office for information about duties and taxes. If an order is placed at MyCollectables.com.au and refused, you will be held responsible for shipping costs, duties, taxes and/or customs charges that were incurred during shipment and these charges will be deducted from your merchandise refund. We are required by law to list the full value of any package’s contents and are unable to alter that value for any reason.

Pre-Orders

When placing a 'pre-order', funds are taken at the time of the order to secure your items. You can find details of when we expect the stock on the item page. Once the stock is shipped you will receive a shipping confirmation email. Ordering a pre-order via an express shipping option will not shorten the pre-order time, but your item will be sent with an express service once it is in stock. If a multiple item order contains a pre-order we will hold the shipment and post all together, unless instructed otherwise.

Timing

All orders placed and paid BEFORE 2:00pm will be posted the same business day. This ensures you receive your goods as soon as possible. Orders received AFTER 2:00pm will be processed on the next working day. Whilst we make every effort to meet the above timescale, during busy periods, deliveries might be a little longer. We apologise if this is the case but we will do our best to get your parcel sent out as quickly as possible. 
Orders placed on Saturday, Sunday or Public Holiday will be processed on the next business day.

Tracking

Use the tracking number that you receive via email from us to trace your order at auspost.com.au. If you do not receive a tracking number, contact us immediately. If the tracking information indicates that your order was delivered but you did not receive it, contact us immediately so that we can file a claim with Australia Post. Please do not file a claim with your credit card company until we have completed our investigation into the matter.

If you wish to query a delivery please contact us.